Support
Tell us what isn’t working.
Greta is in private beta, and support is handled by a person. Email support@teachgreta.com and we’ll help you get back to your class notes.
Before you send
Include the device you’re using and a short description of what you expected to happen. Please leave out student names, transcripts, photos, and other classroom details.
Email supportAccount access
If you can’t sign in, tell us which sign-in method you used and what the screen says. Never email a password, verification code, or recovery key.
Notifications
You can change Greta’s notification access in your device settings. If a notification opens the wrong place or does not arrive, include your device model and app build number. Do not include the notification text if it contains classroom context.
Privacy or deletion requests
Email privacy@teachgreta.com for data access, export, correction, or deletion help. We’ll verify account ownership before acting. Greta’s current practices are explained in the privacy policy and trust page.
Response time
Private-beta support is monitored on business days. We’ll acknowledge your message and tell you what happens next; complicated account or privacy requests may take longer to resolve.